Frequently Asked Questions
Difference between the Motto R1 and Motto R1 Max?
The Motto R1 is designed for riders seeking a lightweight and durable bike for daily use, while the Motto R1 Max offers enhanced performance features for longer distances.
How do I maintain my bike for optimal performance?
We recommend cleaning the frame and drivetrain after every ride and bring your bike in for a professional tune-up at least once a year.
What warranty do Motto bikes come with?
All Motto bikes come with a two-year limited warranty that covers manufacturing defects on the frame, components, and electrical systems. We ensure that you ride with confidence.
Can I customize the components of my bike?
Yes! Our Motto bikes offer a range of customization options, from different seat styles to handlebar configurations to enhance your riding experience.
What if my order is lost or stolen?
If your order is lost or stolen, contact us immediately. We will investigate and offer a solution. In most cases, we provide a replacement or refund.
Can I change the contents of my order?
You can change your order within 24 hours of placing it. Contact customer service to request changes. After 24 hours, modifications may not be possible due to processing.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. To initiate a return, please contact customer support for instructions.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and times may vary based on the destination.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the shipping carrier's website to track your order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. Please check the checkout page for the full list of accepted methods.
How can I contact customer support?
You can contact our customer support team via email, phone, or the contact form on our website. We are available to assist you with any inquiries or issues.
